Salesforce Training Webinar - Day 1

What is Salesforce?

Salesforce is a CRM platform and also a centralized platform for managing customer accounts, sales leads, activities, customer support cases, and more. Users can access Salesforce through a web browser, mobile app, or desktop application.

SAAS & PAAS

What is SaaS?

Software as a service (or SaaS) is a way of delivering applications over the Internet—as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management.

SaaS applications are sometimes called Web-based software, on-demand software, or hosted software. Whatever the name, SaaS applications run on a SaaS provider’s servers. The provider manages access to the application, including security, availability, and performance.

What is PaaS?

“Cloud computing” has dramatically changed how business applications are built and run. At its core, cloud computing eliminates the costs and complexity of evaluating, buying, configuring, and managing all the hardware and software needed for enterprise applications. Instead, these applications are delivered as a service over the Internet.

Cloud computing has evolved to include platforms for building and running custom applications, a concept known as “platform as a service” (or PaaS). PaaS applications are also referred to as on-demand, Web-based, or software as a service (or SaaS) solutions.

Sales Cloud

Service Cloud